APPOINTMENT POLICY FOR SERVICES PROVIDED BY IVY ROSS OF
BETTER HAGS & GARGOYLES
Life is uncertain. Sometimes even the best laid plans need to be changed.
With this in mind:
If you are unable to keep our scheduled appointment, for any reason, please contact me as soon as possible to reschedule. I will be happy to reschedule our appointment to a time that is more convenient, whenever you feel it is necessary, no matter what the circumstance is, with at least a 24 hour notification that you need to reschedule.
There are no refunds for missed appointments. There are no exceptions.
If you choose to cancel our appointment and request a refund; a 24 hour notice is required to receive a full refund and a $40 cancellation fee will be assessed.
APPOINTMENT POLICY FOR PHONE SERVICES
(TAROT READINGS & SPELL CASTING CONSULTATIONS)
I will call you for our scheduled phone appointments. If you are not available, I will wait 15 minutes for you to return my call. If I have not heard back from you within the 15 minutes, I will consider the scheduled phone appointment a missed appointment. There are no refunds for missed appointments. There are no exceptions.
APPOINTMENT POLICY FOR IN-PERSON SERVICES
(TAROT, REIKI HEALING, SPELL CASTING CONSULTATIONS)
If you are running late please call and let me know.
I will wait 15 minutes for your arrival. If during that time I have not heard from you indicating you will be late, I will consider the scheduled appointment a missed appointment. There are no refunds for missed appointments. There are no exceptions.
After that time has passed, your appointment may be given to another client unless you call ahead indicating you will be late.
If you do show up late without notification, regardless of your arrival time you will be responsible for the full session fee.
REFUND POLICY FOR REIKI ATTUNEMENT CLASSES
Class fees are not refundable. They are however, transferable. If you are unable to attend your Reiki Attunement Class, someone else may attend in your place. Or you may attend another class at another time when one is scheduled.
REFUND POLICY FOR SERVICES
No refunds are available for services that have already been preformed.
These policies can be changed at any time.
By ordering an appointment for any of the services Better Hags & Gargoyles offers, you agree to the above mentioned terms and conditions.
It is my goal to provide you with the most professional experience possible.